Contact Us

Please allow for 2-3 business days before your order ships. If you have any questions, including sizing inquiries, please feel free to email us at questions@thelomasbrand.com and we will get back to you in a timely manner. 

Returns- (FREE SHIPPING)

You must notify us via email at questions@thelomasbrand.com of your desire to return a purchased item prior to shipping your return to our headquarters. We will then email you a return shipping label to send us back your return. No return will be accepted if this policy is not followed.

Our return policy lasts 15 days since the date your original package shipped from our headquarters in Solana Beach, CA.  

To be eligible for a return, your item must be unused and in the same condition that you received it.  

We will email you a shipping label at that point at no cost to you (consumer). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund. 

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges- (FREE SHIPPING)

You must notify us via email at questions@thelomasbrand.com of your desire to exchange a purchased item prior to shipping your return to our headquarters. We will then email you a return shipping label to send us back your return at no cost to consumer. No exchange will be accepted if this policy is not followed. We only exchange items that are unused and in the same condition that you received it in.  Same policy applies as returns as stated above. 

Shipping- 

If your exchange is accepted, we will email you a shipping label at no cost to send us back the unwanted item.  Once we receive that item, we will notify you via email that we have received the item.  Once inspected and exchange has been rewarded, we will mail your exchanged item at no cost to you (consumer).